Cancel / Change Order

Last Updated: October 2025

At [yourcpn], we understand that plans can change. This policy explains how order cancellations and modifications are handled, including applicable timelines and limitations. Our goal is to remain as flexible as possible while ensuring fast, accurate, and reliable order fulfillment.

This policy applies to all orders placed on our website and shipped within the United States using carriers such as USPS, UPS, FedEx, or DHL.

1. Order Processing Timeline

Orders placed Monday through Friday before 5:00 PM (EST) are generally processed on the same business day. Orders placed after the cutoff time, on weekends, or on public holidays will begin processing on the next business day.

Once an order enters processing, cancellations or changes may no longer be possible.

Order Status Overview

  • Order Submitted: Order received successfully – changes or cancellations may be requested

  • Processing: Items are being prepared and packed – changes not guaranteed

  • Handling: Final shipment preparation (1–2 business days) – cancellation unlikely

  • Shipped: Package handed to the carrier – cannot be canceled or modified

2. Order Cancellation Policy

2.1 When Cancellation Is Accepted

Cancellations are accepted within 12 hours of placing an order, provided the order has not yet entered processing.

  • Orders paid but not processed: eligible for cancellation

  • Orders already in processing: cancellation may be attempted but is not guaranteed

  • Orders that have shipped: cannot be canceled and must follow the return process

How to request a cancellation:
Email support@ramzyoma.com with the following information:

  • Full name

  • Order number

  • Reason for cancellation

Response time: Within 24 business hours.

2.2 When Cancellation Is Not Available

Cancellations cannot be accepted if:

  • Packing or labeling has begun

  • A shipping label has been generated

  • The order has already shipped

  • More than 12 hours have passed since order placement

If an order ships, customers must receive the item and then request a return in accordance with our Return & Refund Policy.

3. Order Changes & Modifications

We will accommodate order changes whenever possible, depending on the processing stage.

3.1 Eligible Changes

  • Size or color adjustments

  • Product replacement or swap

  • Shipping address correction

  • Contact detail updates

  • Adding or removing items

All change requests must be submitted before processing begins.

3.2 Address Corrections

  • Before processing: address updates accepted

  • During processing: not guaranteed

  • After shipment: not possible

Once shipped, customers may attempt a carrier reroute at their own expense, subject to the carrier’s policies.

3.3 Product Adjustments

Product changes depend on inventory availability.

  • If switching to a higher-priced item, a secure payment link will be provided

  • If switching to a lower-priced item, the price difference will be refunded to the original payment method

4. Fees & Charges

  • No cancellation fees for orders not yet processed

  • No fees for correcting order details before processing

  • Any carrier rerouting fees are charged directly by the carrier

5. Orders That Have Shipped

Once an order has shipped, it:

  • Cannot be canceled

  • Cannot be modified

Customers must receive the order and then initiate a return. Our Return & Refund Policy includes:

  • 30-day return window

  • No restocking or return fees

  • Refunds processed within 5 business days after inspection

Carrier delays, lost packages, or delivery issues may require investigation. Our support team will assist throughout the process.

6. Special Situations

6.1 Out-of-Stock Items

If an item becomes unavailable before shipment, customers may choose:

  • A full refund

  • A replacement of equal value

  • Store credit

6.2 Duplicate Orders

If multiple identical orders are placed by mistake, please contact us immediately. Duplicate orders may be canceled and refunded if they have not yet shipped.

6.3 Checkout Errors

Errors related to size, variant, quantity, or product selection must be reported within 12 hours of order placement.

7. Contact Information

For all cancellation or change requests, please contact:

Company: [yourcpn]
Website: [your website]
Address: [yourad]
Email: support@ramzyoma.com
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)
Response Time: Within 24 business hours

When contacting us, please include your full name, order number, and requested change. Screenshots are optional but may help speed up the process.

8. Policy Updates

[yourcpn] reserves the right to update or revise this Cancel & Change Order Policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of our website constitutes acceptance of the revised terms.