FAQS

Last Updated: October 2025

This FAQ section addresses the most common questions regarding ordering, shipping, returns, payments, cancellations, privacy, and legal matters. All information below aligns with our official store policies.

1. Ordering

1.1 How do I place an order?

Simply select your desired products, add them to your cart, proceed to checkout, and complete payment through our secure system. A confirmation email with your order number will be sent immediately after purchase.

1.2 Do I need an account to order?

No. You may checkout as a guest. Creating an account is optional but allows faster checkout, order tracking, and access to your order history.

1.3 Can I modify my order after checkout?

Order changes (address, size, or items) are only possible before the order enters processing. Once fulfillment begins, changes cannot be guaranteed.

1.4 Can I cancel my order?

Yes, cancellations are accepted only before fulfillment starts. Orders that are already processed, packed, or shipped cannot be canceled.

2. Shipping

2.1 How long does shipping take?

Our standard shipping timeline is:

  • Handling Time: 1–2 business days

  • Transit Time: 3–7 business days

  • Delivery Area: United States only

2.2 Which carriers do you use?

We ship using trusted carriers including USPS, UPS, FedEx, and DHL, depending on destination and package requirements.

2.3 Do you offer international shipping?

At this time, we ship within the United States only.

2.4 How can I track my order?

Once shipped, you’ll receive a tracking number via email. Tracking updates may take up to 24 hours to appear.

2.5 My order says “Delivered” but I can’t find it

Please check around your delivery location, with household members, or contact the carrier directly. Once a package is marked delivered, responsibility transfers to the recipient.

3. Returns & Refunds

3.1 What is your return window?

Return requests must be submitted within 30 days of delivery.

3.2 Are return shipping fees charged?

Return shipping costs depend on the reason for return. Please review our Return & Refund Policy for full details.

3.3 When will I receive my refund?

Refund Stage Timeframe
Item received 1–2 business days
Inspection 1–2 business days
Refund initiated Same day after inspection
Bank processing 1–2 business days

Total estimated time: Up to 5 business days
Refunds are issued to the original payment method.

3.4 What items are not eligible for return?

Returns may be denied if items are:

  • Worn, washed, or damaged

  • Missing original tags or packaging

  • Marked as final sale

3.5 How do I start a return?

Email our support team with your order number, item(s) to return, and the reason for return.

4. Cancellations & Order Changes

4.1 When can I cancel an order?

Only before processing begins. Once shipped or fulfilled, cancellations are no longer available.

4.2 What if I entered the wrong address?

Contact us immediately. Address changes are only possible before fulfillment.

5. Payments

5.1 What payment methods do you accept?

We accept:

  • Visa, Mastercard, American Express, Discover, JCB, Diners Club

  • Apple Pay, Google Pay, Shop Pay

  • PayPal

  • Eligible prepaid cards and store-issued gift cards

5.2 Which payment methods are not supported?

We do not accept:

  • Cash on Delivery (COD)

  • Checks or money orders

  • Wire transfers (unless stated)

  • Cryptocurrency

5.3 When is payment charged?

Payment is charged immediately at checkout.

5.4 Why was my payment declined?

Common reasons include incorrect card details, expired cards, insufficient funds, or bank security restrictions.

5.5 Is my payment information secure?

Yes. All transactions are protected using SSL encryption, PCI-compliant processors, and tokenized payment systems. We never store full card numbers.

6. Privacy & Account Security

6.1 How is my personal information used?

Your information is used solely to process orders, provide updates, improve services, and prevent fraud. We never sell customer data.

6.2 Is my data shared with third parties?

Only with essential service providers such as payment processors and shipping carriers, and only as necessary to fulfill orders.

6.3 Can I request account deletion?

Yes. Please contact customer support to request account removal.

7. Products

7.1 Are product images accurate?

We aim for accurate representation, but colors and textures may vary slightly due to screen settings or manufacturing differences.

7.2 Do you restock sold-out items?

Restocks depend on availability. If available, use the “Notify Me” option on the product page.

8. Intellectual Property & Copyright

8.1 Can I use your images or branding?

No. All content on our website is protected by intellectual property laws and may not be used without written permission.

8.2 How do I report copyright infringement?

Please follow the steps outlined in our DMCA Takedown Policy.

9. Legal & Policy Information

9.1 Where can I find your policies?

All official policies are available in the website footer, including:

  • Shipping Policy

  • Return & Refund Policy

  • Privacy Policy

  • Terms & Conditions

  • Payment Methods Policy

  • Cancel & Change Order Policy

  • Intellectual Property Policy

  • DMCA Policy

  • Disclaimer

9.2 Are your policies compliant with U.S. regulations?

Yes. Our policies comply with applicable U.S. ecommerce, consumer protection, and data privacy standards.

10. Contact Us

Company: [yourcpn]
Website: kateyager.com
Address: [yourad]
Email: support@ramzyoma.com
Support Hours: Mon – Sat / 8:00 AM – 7:00 PM
Response Time: Within 24 hours